Terms of Service

1. Acceptance

By creating a Rentra account or using any part of the service, you agree to these Terms of Service. If you are using Rentra on behalf of an organization, you represent that you have authority to bind that organization to these terms.

If you do not agree, do not use the service.

2. Description of service

Rentra is a web-based property management platform that helps hosts manage reservations, guests, properties, and payment tracking. The service is provided “as a service” and is accessed through a web browser. We may update, improve, or change features from time to time.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding contract in your jurisdiction. The service is intended for business use only, specifically for property management and short-term rental operations.

4. Account responsibilities

You are responsible for:

• Keeping your login credentials confidential and secure.
• All activity that occurs under your account.
• Ensuring team members you invite use the service within these terms.
• Notifying us promptly at hello@rentra-app.com of any unauthorized access or suspected security breach.

5. Acceptable use

You agree not to:

• Use the service for any unlawful purpose or in violation of applicable laws, including data protection laws applicable to the guest data you process.
• Attempt to gain unauthorized access to any part of the platform or its underlying infrastructure.
• Interfere with or disrupt the integrity or performance of the service.
• Reverse engineer, decompile, or copy any part of the service.
• Resell, sublicense, or otherwise transfer access to the service to third parties without our written consent.

6. Plans and billing

Rentra offers a free Starter plan and paid Pro and Scale plans. Current pricing is displayed on our website. By subscribing to a paid plan:

• You authorize us to charge the payment method on file at the frequency selected (monthly or annually).
• Subscriptions renew automatically unless cancelled before the renewal date.
• Fees are non-refundable except where required by applicable law or at our discretion for exceptional circumstances.
• Downgrading mid-cycle does not entitle you to a pro-rata refund for the current billing period.

European Union consumers have a statutory 14-day right of withdrawal from the date of initial subscription. Exercising this right cancels your account and results in a full refund. To exercise it, contact hello@rentra-app.com.

7. Your data

You retain full ownership of the data you enter into Rentra. By using the service, you grant us a limited license to store, process, and display your data solely to provide the service to you. We do not claim ownership of your property, reservation, or guest data.

You are responsible for ensuring that any guest data you enter complies with applicable privacy laws, including obtaining any necessary consent from your guests.

8. Availability and uptime

We aim to provide a reliable service but do not guarantee 100% uptime. Scheduled maintenance, infrastructure issues, or events outside our control may occasionally interrupt the service. We will endeavor to provide advance notice of planned maintenance.

9. Termination

You may cancel your account at any time from your account settings. On cancellation, your access to the service ends at the conclusion of your current billing period (for paid plans) or immediately (for the free plan). Your account then enters a 30-day read-only period during which you can export your data. After 30 days, your data is permanently deleted. Contact us at hello@rentra-app.com if you need more time or want immediate deletion.

We may suspend or terminate your account immediately if you breach these terms, fail to pay fees owed, or if continued access poses a risk to the platform or other users. We will notify you by email where we can.

10. Limitation of liability

To the maximum extent permitted by applicable law, Rentra and its operators are not liable for indirect, incidental, or consequential damages arising from your use of the service, including lost revenue, lost bookings, or data loss.

Our total liability for any claim arising out of or relating to these terms or your use of the service shall not exceed the amount you paid us in the 12 months preceding the claim.

Nothing in these terms limits liability for death, personal injury, fraud, or any other liability that cannot be excluded by law.

11. Governing law

These terms are governed by French law. Disputes that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts of Paris, France, except where mandatory consumer protection laws in your country of residence provide otherwise.

12. Changes to these terms

We may revise these terms from time to time. We will notify you of material changes by email or by a notice within the dashboard at least 14 days before the changes take effect. Continued use of the service after that date constitutes acceptance of the revised terms.

13. Contact

Questions about these terms? Contact us at hello@rentra-app.com.