Terms of service

By creating an account or using Rentra, you agree to these terms. If you act for an organization, you must have authority to do so. The service is intended for adults with capacity to enter an agreement and for property management activities.

Rentra provides tools to manage properties, guests, reservations, tenants, leases, rent records, tasks and team access. Available features depend on your business type, account allowance and permissions.

Keep account information accurate and credentials private. You are responsible for actions taken through your account and for granting appropriate access to team members.

Owners can invite members and change their property access. Choosing all properties also includes future properties. Staff can change operational records within their access; this is not a read-only role. Report suspected unauthorized access through support.

You remain responsible for the accommodation or tenancy agreement, local requirements, pricing, availability and communications with guests or tenants. A record in Rentra does not replace a signed contract or required notice.

Submitting a guest arrival form creates a request for host review. A host must accept it before it becomes a confirmed booking. iCal imports share calendar dates and can be delayed; imported stays must be managed at their booking source.

Rentra’s payment tools record receipts, deposit requirements, refunds and credit allocations. Recording a payment or refund does not move money. Verify actual receipts and arrange transfers through your payment provider.

Use the service lawfully and only for records you are authorized to manage. Do not attempt unauthorized access, disrupt the service, introduce malicious code or use Rentra to send abusive content.

Do not store payment card details or passwords in guest notes, tenant notes, support messages or screenshots. Share private links only with their intended recipients.

Your account has a property allowance that may be changed by the service operator. Check the current allowance in the app or ask support before adding more properties.

Any paid arrangement must identify its price, billing period, renewal and cancellation conditions when agreed. Recording guest payments in Rentra does not subscribe you to a paid plan or authorize a subscription charge. Contact support for questions about an existing commercial arrangement.

You retain ownership of the records you provide. You authorize Rentra to store, process and display those records as needed to provide the service. You are responsible for the accuracy of guest and tenant records and for meeting the applicable information and privacy obligations.

The Privacy page explains service processing and optional analytics choices. Agreeing to these terms does not accept optional analytics. Review and export the records you need before closing an account.

The service may be interrupted by maintenance, infrastructure failures or circumstances outside our control. Rentra does not guarantee uninterrupted availability. Keep appropriate copies of records needed for your operations.

Features and these terms may change as the service develops. Check the date of the current terms. If a change affects an agreed paid arrangement, the conditions of that arrangement and applicable law remain relevant.

You can close your account in Settings → Account. Closure disables access. Submit a privacy request for deletion or anonymization of workspace records.

Access may be suspended where necessary to address misuse, security issues or a breach of the agreed terms. Contact support to discuss the account and any records you need to retrieve.

To the extent permitted by applicable law, Rentra is not responsible for indirect or consequential losses caused by use of the service. Any applicable limitation must be read with rights and liabilities that cannot lawfully be excluded.

Total liability is limited to amounts paid for the service in the preceding 12 months, subject to those mandatory exceptions. This does not remove liability that applicable law prohibits excluding.

Contact Rentra support or hello@rentra-app.com with questions about these terms or an account issue. Include enough information to identify the issue without disclosing credentials or private access links.

Mandatory legal rights remain applicable. The operator details and any separately agreed commercial terms should be checked before entering a paid arrangement.