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Practical guides, from your first property to the daily details.

13 guides

Protect your account and export your records

Set up two-step sign-in, revoke other sessions and request an export.

  1. Open Settings → Security & data. Use an authenticator app to scan the setup code, then verify it. Save the recovery codes privately; each works once.
  2. Review signed-in sessions and sign out any you do not recognize. Changing your password or two-step settings signs out other sessions.
  3. Workspace owners can request a compressed JSON export after verifying their password and, when enabled, a second factor. Download it while signed in within 24 hours. Download document attachments separately from tenant profiles.
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Set up your first property

Choose your business type, currency and units.

  1. Open Settings → Properties. Owners and administrators can manage properties within their access.
  2. Add the property, then add hotel rooms, short-stay rooms or apartment units for your account type.
  3. Your account’s property allowance applies. Contact support if you need to change your allowance or business type.
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Create a stay without overlapping dates

Choose a guest, room and available dates.

  1. Open Reservations → New reservation. Choose an existing guest or add their contact details.
  2. Select a room and dates. Checkout is exclusive: another stay can start on the previous stay’s checkout date.
  3. Review the price and any required deposit. The server checks availability again when you save.
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Check whether an arrival is ready

Room readiness and required deposits update from your records.

  1. Open the reservation’s preparation checklist. Guest contact details, room status and unfinished turnover tasks determine the indicators.
  2. If a deposit is required, the checklist compares it with recorded receipts after refunds. A zero deposit means no deposit is required.
  3. Update the room or turnover task when cleaning is finished. Arrival time is optional; private staff notes stay in Rentra.
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Record a payment, deposit or refund

Keep the booking balance accurate.

  1. Open a reservation and choose Payments. Record money received only after the guest has actually paid.
  2. The required deposit is part of the booking total. Changing the requirement does not record a receipt.
  3. Recording a refund updates the balance; it does not transfer money. Arrange the actual refund through your payment provider.
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Connect Airbnb or another calendar

Understand iCal imports, exports and refreshes.

  1. Open Settings → Connections. Choose a property and set up a feed for the correct room.
  2. Paste the calendar export link from the other platform. Treat calendar URLs as private links.
  3. iCal shares occupied dates, not prices, payments or guest messaging. Check the last successful import and use Refresh now after fixing a feed.
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Preview a change of dates

Check availability and price impact before saving.

  1. Select a stay in the calendar and choose Change dates.
  2. Enter the proposed dates and review the current and proposed totals. Extra items and discounts remain part of the calculation.
  3. Confirm the change after reviewing the balance. If another booking or price changes, review again. Imported stays must be changed at their source.
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Review duplicate guest records

Combine a guest’s history only after comparing contacts.

  1. The workspace owner can open a guest profile and compare suggested duplicates. A matching email or name is a suggestion, not proof.
  2. Choose which name, email and phone to keep. Review the combined stay count and confirm.
  3. Undo restores the original records while they remain unchanged. Newer bookings or edits can prevent undo to protect your work.
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Track rent and tenant credit

Separate amounts due, settled rent and unapplied credit.

  1. Open the tenant and check the lease, rent amount and due date. Review the charges for the selected month.
  2. Record a receipt and allocate it to the appropriate charge. Unallocated credit is shown separately until applied.
  3. The apartment dashboard counts occupied units from leases that have started. Future leases do not fill today’s occupancy ring.
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Review leases ending soon

Use the apartment action queue to plan renewals.

  1. Select your apartment property and open Dashboard.
  2. Choose an ending lease from Needs attention to open the tenant record.
  3. Review the contract before updating its end date or ending the tenancy. Changing a date does not create a signed legal agreement.
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Invite a teammate with the right access

Review their role and property scope before inviting.

  1. The workspace owner opens Settings → Team and creates an invitation.
  2. Choose Staff or Administrator. Choose all properties, including future ones, or explicitly selected properties. Staff can edit operational records.
  3. Review the access preview and recipient before creating the invitation. Existing access can be changed with Edit access.
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Save filters and export selected stays

Keep a useful view and know exactly what the CSV contains.

  1. Filter Reservations by status, search, arrival month and property.
  2. Save the view with a name. Saved views belong to your login and remain subject to current property access.
  3. Select the stays to export and choose Export selected. Amounts include currency, and outstanding balances are grouped by currency.
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Change analytics and privacy choices

Optional analytics stays off until you accept it.

  1. Open Privacy → Your privacy choices.
  2. Accept or reject optional analytics with equally accessible controls. Your choice is saved in this browser for 180 days.
  3. Rejecting does not affect sign-in or the app’s core features. Use support for account or personal-data requests.
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